Navigating Microsoft Dynamics 365

Microsoft Dynamics 365 NavigationIt’s important to understand how to navigate through the system. Now that you understand the definition of views and forms, you can better understand how to locate those important sets of data. As you shall see, there are two...

Views and Forms in Microsoft Dynamics 365

Creating Views and Forms in Microsoft Dynamics 365One of the most important aspects of customizing the user experience in Microsoft Dynamics 365 is the construction of custom views and forms.  These components can be created on standard entities that come with the...

Basic Architecture of Microsoft Dynamics 365

Basic Architecture of Microsoft Dynamics 365Microsoft Dynamics 365 is a web-based, database-driven application that is hosted by Microsoft, and is accessible through several means:Directly, using a web browserThrough an integration with Microsoft OutlookThrough native...

Understanding Customer Relationship Management

Understanding the Benefits of CRM What is Customer Relationship Management? The concept of Customer Relationship Management became a “thing” relatively recently, when you consider the fact that buying and selling and therefore “Customers” has been with us humans for...