The Empathetic Technologist

Don't settle for bad software. You deserve better.
Understanding Customer Relationship Management

Understanding Customer Relationship Management

Modern Customer Relationship Management systems are designed in a way to improve operational efficiency. That is, whatever business process is in place, or whatever business process needs to be designed, or re-designed, a good Customer Relationship Management system will support, and perhaps even help enforce an efficient operational process. If the process, whether it be sales, service, marketing, or another completely different type of process is supported by a well-designed CRM, you can expect to realize a wide range of benefits.

read more
Microsoft Dynamics 365 Glossary

Microsoft Dynamics 365 Glossary

Why is it important to start with an agreed-upon glossary when embarking on a deployment of Microsoft Dynamics 365?  Because confusion can arise when one person’s “entity” is another’s “table” in a database – as one simple example. If you have any suggestions of important terms we missed that would be useful in this context, please feel free to add to the comments section of this post!   

read more

Microsoft Dynamics 365 Community

The Microsoft Dynamics Community site is a great resource for information regarding Microsoft Dynamics 365!

Microsoft Dynamics 365 Community