Microsoft Dynamics 365 Licensing and User Management

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User Management and Licensing for Microsoft Dynamics 365

The Microsoft Dynamics 365 subscription is managed in the Microsoft Office online portal (, which is the same place that an organization manages their Microsoft Office subscription. Once you subscribe to Microsoft Dynamics 365, you will see an icon similar to what is shown below.

Office 365 Portal App Management The list of icons in your Microsoft online subscription will determine what icons you see when you click on the 9-dot waffle icon in the upper left corner after you login to

Click on the Dynamics 365 icon to be presented with the “Dynamics 365 Home” screen that will list whatever Dynamics 365 applications you subscribe to. To manage users, click on the Admin icon as shown above.

User and License Management

When you first deploy Microsoft Dynamics 365, especially if you start with a trial, there will be only one licensed user for the application – generally, the global administrator of the “tenant” – which is the organization that is associated with the Microsoft 365 subscription. Clicking Admin will allow the management of the users in your company, provided you are an administrator with enough access to manage users. In the administration module for the Microsoft 365 Admin Center, you would expand the Users section and click Active Users as shown below.

Active Users in Office 365 Portal 

Figure 2 – Active Users in the Office 365 Admin Portal

In “Home > Users > Active Users” you will be able to add a user, delete a user, edit the contact information, roles, reset the password, and manage licensing. Get started with these tasks by clicking “More” and choosing what you wish to do as shown below.

Active Users in Office 365 Portal

Figure 3 – User-management actions available in the admin center

It’s important to understand that you can add users without incurring charges to any subscription you have with Microsoft because users and licenses are separately managed. The steps are to first create the user, and then apply whatever licenses you like to the user you just created.

License Management

Once you have created a user, you can assign one or more available licenses to that user. To assign or manage software licenses, you would click “Edit” on the user management screen as shown below.

Assign Office 365 Software Licenses

Figure 4 – Editing software licenses in Microsoft 365  

Assigning or revoking licenses is as simple as sliding the license status “On” or “Off” as shown below.

Office 365 Toggle LIcenses

Figure 18 – Assigning or revoking product licenses in Microsoft 365

Click Save when complete. Obtaining new licenses to products is performed in the “Billing” section, where you can manage your subscriptions, view your billing history, payment methods, licenses and view billing notifications.

It’s important to know that any subscriptions that are provided to your organization through a Microsoft Partner will not appear in this list of subscriptions. To manage those subscriptions, you must contact the partner that provided you with the services. It is possible to purchases licenses for subscriptions directly from Microsoft using your administration panel, although for continuity and to mitigate confusion it is recommended that you work through your partner to add licenses to those subscriptions that are managed in this way.

Purchasing Licenses from Microsoft

To purchase services directly from Microsoft, simply click Billing and “Purchase Services” as shown below.  

Purchase Licenses from Microsoft